Business Configuration and Product Catalogue

Through the Business Configuration A module in the CMP Administation console that provides for viewing and modification of business and user applicable system configuration. module of the Administration Console An operations web console that allows batch jobs to be scheduled, run manually and monitored. The console also provides for viewing and modification of business and user applicable system configuration., CMP Converged Monetisation Platform. The MDS Global product that supports customer care and billing for digital service providers. supports the configuration of Propositions, which make up an Integrated Product Catalogue The CMP component that details the products and services available to subscribers. that details the products and services available to subscribers. Typically, the configured Propositions comprise tariffs, price plans, bolt-ons, discounts, services and features.

Propositions can consist of individual items or a Price Plan. A Price Plan relates multiple Items together, for example an offer that includes airtime, texts, data and handset A mobile phone insurance. When a Price Plan is selected, all items are automatically selected when the order is placed.

Products can be configured with minimum, maximum and default price, allowing the CMP user A person with the capability to log in to the CMP GUI software, such as a customer service advisor or agent. to stipulate the price when placing a customer In the context of the Cloud Monetisation Platform, an individual or organisation who has signed an agreement to take goods and services from a service provider. A customer receives a bill associated with one or more subscriptions, and can be a single end user or a large company with many subscriptions assigned to one agreement. order. The manipulation of pricing is commonly used in business and corporate implementations where prices can be negotiated. CMP security level functionality controls which level of users have the ability to amend pricing.

The Product Catalogue accepts queries from third party Of software; a reusable component developed to be either freely distributed or sold by an entity other than the original vendor of the development platform. portals to filter bolt-ons and Value added services (VAS value-added service. In mobile telecommunications, services other than the core services of standard voice transmissions, data, and text mesages, for example voicemail, online game, or stickers.) according to the customers chosen Price Plan.

In the Business Configuration module, you can configure the following:

• Propositions

  Build real-time and offline propositions from components. Use price plans to bring together tariffs, packages, contracts, and connection options to simplify integration and customer care activities. You can configure tariffs, packages, services, and discounts, among others.

• Orders

  You can define the elements related to an order, such as products, warehouses, and order delivery methods.

• Workflow

  To help automate business processes and network In the context of CMP, the infrastructure on which usage of registered customers will be measured – this could be a mobile phone network, broadband network or other non-telecommunications network. provisioning In telecommunications, the setup of equipment, wiring and transmission to deliver services to a customer., configure workflow event types and codes and the action codes and types to carry out the event-driven actions, including provisioning, account In the Cloud Monetisation Platform, a billing entity that can be used to manage payments on one or more subscriptions or payments for services. An account can hold details such as payments or invoices. type movements, and subscription A billing entity that incurs a charge. Examples include a network attached device whose usage you want to measure and charge for, or a monthly software subscription services.

• Communications

  Define how to communicate with end customers. Create new communications, including the intended recipient level and which communication method to use based on an internal or external trigger. Configure triggers, rules, and preferences for communications, as well as aliases. You can also define and maintain customer-specific attributes that can be included in communications.

• Customer Management

  Configure the reason types, categories and codes, occupations, and other parameters used in AgentView The graphical user interface of the CMP that is typically used by Customer Service Agents to access CMP customer and billing data. In versions prior to CMP 8.0, this was called the CMP GUI. for customer management.

• Billing

  Define configuration relating to generating and presenting customer invoices. This includes creating codes to group In the Customer Manager Platform hierarchy, the highest level of the structure. The group level can be used to group corporates. Groups can hold financial information. nominal accounts in the sales ledger and defining tax codes and associated tax rates to apply tax to usage The consumption of services, for example a subscriber using call minutes. and services, and defining the billing media on what the invoice should be output.

• Payments

  Control how payment requests to external payment platforms are handled by defining code for direct debit mandate revisions and recurring payment rejections.

• Usage Processing

  Define how usage record types received from network components are classified into meaningful usage descriptions and configure suppressed numbers that won't display on an invoice.

• Credit Management

  Configure account types, credit control procedures, debt recovery agencies and spend caps to control how outstanding payments are processed and collected.

• Network

  Configure network command codes and groups. Define subscription features that can be provisioned onto the underlying network to enable additional network capabilities for the subscriber The end user of a network.. Define the default behaviour of a feature for specific networks and whether the feature can be controlled by the end customer.

• System

  Configure systemwide parameters, application parameters and parameters for modules installed on the system.

For more information, see the Business Configuration Overview.